Contact support

 

When to Contact Technical Support?

The technical support team can be contacted by Email or on the phone

US Support
from Monday to Friday , 8am - 5pm (GMT -8) PST 
Tel : +16508701780 ; Email: support [at] vonino.us
 
EU Support
from Monday to Friday , 8am - 5pm (GMT +2) 
Eastern Europe : Tel : +40215698534 ; Email: support [at] vonino.eu
Western Europe: Tel : +4991262971347 ; Email: service [at] vonino.de
 
HK Support
from Monday to Friday , 8am - 5pm (GMT +9) 
Tel : +852 580 84 168 ; Email: support [at] vonino.co
 
AU & NZ Support 
from Monday to Friday , 8am - 5pm  (GMT +12) 
Tel : +64 9 475 0007 ; Email: support [at] vonino.co.nz
 
 

What should I have ready before calling?

Your serial number ( S/N ) from the back of the tablet or on the box .

It is indicated that you provide us your model number, software version and other useful information about your product that will be useful for us to help you better. 

Please be as specific as possible and provide maximum details. Remember that the specialist is basing his/her advice on the information that you provide.

Before calling to technical support get ready to answer the following questions:

Information about your tablet: model number, processor type, RAM capacity, the size of your Nand Flash and free space on it, as well as information about your peripherals.

Your operating system: name, version number, language.

What had you been doing before the problem appeared? Very often this information allows us to resolve your problem quickly.

 

Customer Service & Repair Centers : 

 
Vonino EUROPE Regional Service Center : 
 
Flash GSM Service - Vonino Repair Center ( RO)
Vaselor 60, Bucharest 021255 ROMANIA
T:+4021 252 27 41
E: service[at]vonino.eu
W: www.flashgsm.ro
 
KYU Electronic OOD - Vonino Repair Center ( BG)
2L ,Samokovsko Shose Str.
Trade center " Boyla", Sofia, Bulgaria
T:+359 2 444 2488
E: office[at]qelectronic.com
W: www.qelectronic.com
 
Vonino Servicezentrum ( DE)
Mieleplatz 1
90542 Eckental-Eschenau
Bayern-Germany
T: +49 91 26 29 56 333
E: service[at]vonino.de
 
Centro de Servicio Vonino ( ES)
C/ Ciudad de frías 24-32 nave 14
28021 Madrid
Spain
T: +34 917 977712
E: servicio_tecnico[at]vonino.es
    reparaciones@baradi.es
 
COMPUTER CRASH - Vonino Assistenza ( IT)
VIA PIAVE 4 - 00015 
MONTEROTONDO (RM) Italia
T: +39 06 45500924
F: +39 06 45500842 
E: assistenza@vonino.it
 
Vonino Repair Center ( CZ)
Saratovská 181/5, Prague
Czech Republic
T: +420 722 261 227
E; service[at]vonino.cz
 
 
Vonino US Regional Service Center : 
 
Vonino Repair Center (US)
21250 Califa St. Suite 115 9 
Woodland Hills, CA  91367
T:+1 650 87 01 780
E: service[at]vonino.us
 
Vonino ASIA Regional Service Center : 
 
Vonino Repair Center (HK)
Wanchai, HongKong, RM2109 
China Resources Building, 26 Harbour Road
T: +852 580 84 168
E: support[at]vonino.co
 
Vonino AUSTRALIA & NEW ZEALAND Regional Service Center: 
 
Vonino Repair Center (NZ)
36B Arrenway Drive , Albany, Auckland 
New Zealand 0632
T: +64 9 475 0007 
E; service[at]vonino.co.nz